Privacy Policy

1. Information We Collect

Personal Information

When you use GoVyapar's services, we may collect the following information:

• Full name and contact details (phone number, email address)
• PAN card, Aadhaar card, and other KYC documents
• Business name, address, and registration details
• Bank account information (for payment processing only)
• GST-related documents and financial information
• Passport-size photographs as required by government portals

Usage Information

We automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and device information. This data is used solely for improving our website and services.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and complete your business registration or compliance service
• To communicate with you about your service status and requirements
• To submit applications and documents to government portals on your behalf
• To send service updates, reminders, and compliance alerts via WhatsApp/email
• To improve our services and website user experience
• To comply with legal obligations and government requirements
• To prevent fraud and ensure the security of our platform

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Government Portals: We submit your documents to MCA, GST portal, MSME portal, and other government websites as required to complete your registration
• Payment Processors: Your payment information is processed securely through Razorpay and is not stored on our servers
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information
• Professional Advisors: Our qualified CAs and legal experts may access your documents strictly to complete your service

4. Data Security

We implement industry-standard security measures to protect your personal information:

• All data transmission is encrypted using SSL/TLS technology
• Documents are stored on secure, access-controlled servers
• Our team members are bound by confidentiality agreements
• We regularly review and update our security practices
• Access to your data is limited to only those team members who need it to complete your service

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active service records are retained for the duration of your engagement with us
• Completed service records are retained for 7 years as required by Indian financial regulations
• You may request deletion of your data after service completion, subject to legal retention requirements

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can request correction of inaccurate or incomplete data
• Deletion: You can request deletion of your data (subject to legal retention requirements)
• Withdrawal of Consent: You can withdraw consent for data processing at any time (this may affect our ability to provide services)
• Grievance: You can raise concerns about data handling with our Grievance Officer

To exercise any of these rights, contact us at support@govyapar.com or WhatsApp us at +91 9808030923.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies in your browser settings, though this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to government portals and third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for adults (18 years and above) who are business owners or entrepreneurs. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact & Grievance Officer

For any privacy-related queries, concerns, or complaints, please contact: